Shipping

We endeavour to ship all items within 48 hours of your order being placed.

AOTEAROA NEW ZEALAND SHIPPING

We ship around Aotearoa New Zealand using NZ Post. They will send you notifications directly when your item has been collected and delivered.

The rates outlined below are based our standard box sizes.

  • Aotearoa Urban $10 (1 - 2 working days)

  • Aotearoa Rural Delivery $14 (2 - 3 working days)

AUSTRALIA SHIPPING

We ship to Australia using NZ Post International Services. They will send you notifications directly when your item has been collected and delivered.

The rates outlined below are based on a large box approximately 450mm x 200mm x 100mm

  • Australia Economy Tracked (5 - 10 working days): NZ$25.00

  • Australia Courier (2 – 6 Working Days) Tracked: NZ$45.00

* Please note international shipping prices are all for tracked services as we recommend you use tracking for security and peace of mind.

REST OF WORLD SHIPPING

We ship to all places NZ Post International Services do.

  • Rest of World Economy Tracked: NZ$51.00

  • Rest of World Courier Tracked: NZ$75.00

Estimated delivery times may vary depending on country. For up-to-date estimates from New Zealand Post International Services please contact us.

Depending on the destination you may have to pay additional taxes or import duties which are your responsibility. Check your local customs office for information pertaining to your area.

For any other international shipping queries please email: hollie@harkhandmade.com

* Please note international shipping prices are all for tracked services, as we recommend customers use tracking for security and peace of mind.

  • Um….yes! Email hollie@harkhandmade!

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  • All Hark sculptures are packaged with care. We aim to use recyclable or compostable packaging materials wherever possible. Each item is packed to resist damage in transit. We can’t guarantee completely safe passage internationally, but extra packaging will be used for orders outside of New Zealand.

  • Please choose your artwork carefully as we do not accept returns. All items are final sale. We do not provide refunds on change of mind purchases either. You’re purchasing a piece of unique, one-off art so we hope returns aren’t necessary.

  • We take special care to check your purchases thoroughly for any faults before delivering to you. As these are artworks decorative items they’re not created to withstand any rough handling.

    As all Hark sculptures are hand-made no two items are identical. Hark pieces are made using bead weaving techniques which leave intentionally exposed wires and have variations in colour, size and shape.

    In the unlikely event of a faulty item being received in unacceptable condition, send me an email x

  • We gladly accept Visa and MasterCard through our payment service provider Stripe. Unfortunately we cannot accept American Express. We also have Afterpay available, as a term-payment option.

  • Hark charges your credit card in New Zealand dollars. If you live outside New Zealand and have a foreign currency credit card, the amount in New Zealand dollars will be charged to your card using your provider’s current exchange rate. Exchange rates can differ depending on when your credit card provider processes the transaction. Please contact your credit card provider directly for their terms and conditions.

FAQ’s