Shipping

All prices are listed in New Zealand dollars and include GST.

Dispatch timeframes

Orders are usually dispatched within 2–4 business days, unless the product is for pre-order.

During limited releases or peak periods, dispatch times may be slightly longer. Any delays will be communicated via email.

Once your order has been dispatched, you will receive tracking details.

Shipping rates

Indicative rates (always tracked):

• North Island: from $10–15

• South Island: from $15–25

• Rural delivery: additional charge applies

• Australia Standard Tracked (delivery within 10 working days): $28NZD

• Australia Express Tracked (delivery within 6 working days): $49NZD

• Rest of World: We can ship anywhere - email hollie@harkhandmade.com for an estimate.

If an item is oversized, unusually heavy, or requires custom packing, the rates stated above might vary - the product page will reflect that so no surprises!

Packaging and fragile items

Hark Handmade pieces are delicate, sculptural, one-off objects.

All items are carefully wrapped and packaged to minimise movement during transit. While every effort is made to ensure safe delivery, responsibility for the parcel transfers to the courier once dispatched. Flowers may curl or squash a little bit in transit - this is totally normal and you can unfold and shape each petal and leave to sit exactly how you want it when it arrives.

If your item arrives damaged, please contact us within 48 hours of delivery, including photographs of the packaging and the item, so we can assist.

Returns & Exchanges

Change of mind

Due to the handmade and artistic nature of each piece, we do not offer returns or exchanges for change-of-mind purchases.

Please choose carefully and contact us prior to purchasing if you need additional details, measurements, or photographs.

Faulty or damaged items

If your item arrives damaged or faulty, please notify us within 48 hours of delivery by email.

Where a fault is confirmed, we will offer one of the following, depending on availability:

• Repair

• Replacement

• Refund of the purchase price

Shipping costs are non-refundable unless the item is proven faulty.

Returns process

Any approved returns must be:

• Confirmed via email prior to return

• Returned in original packaging where possible

• Sent back within 7 days of approval

Returned items are the responsibility of the customer until safely received.

Sale items

All sale items are final sale and are not eligible for return, exchange, or refund.

Caring for Your Botanicals

Hark Handmade botanicals are delicate, sculptural objects and should be handled with care. Stems are top heavy and are best displayed in a sturdy, weighty vase or one with a narrow neck for support. These pieces are not suitable for water.

To preserve colour and finish, avoid placing your botanical in direct or prolonged full sunlight, as fading may occur over time.

If dust settles on the piece, gently blow the dust off. Please do not wipe or rub the beads with cloths, sprays, or cleaning products, as beads and finishes can be damaged by friction and chemicals.

Keep away from children and pets.

Contact

If you have questions about shipping, returns, or suitability of an item, please contact hollie@harkhandmade.com x